“After multiple phone calls and an hour after our given pick up time, we were told the tour company had been and tried to pick us up from the main lobby and we hadn't been there. We had been waiting at the main lobby as per the pick up instructions we had been sent since 6.45am and had a full view of every vehicle that came in to the hotel forecourt, so this was not true. No calls to verify where we were, nothing. We had to fight with Viator to get our money back as they claimed we were the ones at fault, but eventually because of the evidence…”

“First of all, the staff was what made this experience so wonderful. They were all absolutely the best. The catamaran was beautiful, big and comfortable. The snorkeling was beautiful although very crowded but it is a very special place so that was no surprise. We had a great time on the island thanks to the guide’s recommendations to go to the north beach. The beach club was my least favorite part and I could have done without but we still had a great time. I would do this tour again and will recommend it to anyone who will be traveling to Cancun.”

“The trip was well organized, and the island is beautiful. I could use another hour staying there. The snorkeling is not so impressive, but it’s understandable they dont want to bring people in the middle of the corals, due nature protection.”

“It started with our transport driver being late picking us up and taking our picture when we got in the vehicle. This was unsettling because we were 2 single ladies traveling alone. When we arrived at the marina another staff took another picture. Our excursion was scheduled for 10am and were late leaving. It was well after 11am before we left the marina. One of the engines on the boat broke while we were on our way to the destination and it took an extremely long time to get there which cut our time down at the beach club. Food at the beach club was subpar. When the excursion was…”

“Had an amazing snorkeling experience! The tour was very well organized, and I loved that our group was small. Our guides, Diego and Ernesto, were fantastic. They were friendly, knowledgeable, and made everyone feel safe and comfortable in the water.”

“You need to know how to swim well. It was absolutely amazing and worth every minute! Pick the morning tour to go with the smaller group. They have a photographer with you if you don't have an underwater camera and you can purchase the photos and/or video as well. The entire experience and crew is amazing! Gracias!”

“Great transportation. New, Clean Vehicle, Excellent drivers, Prompt courteous service. timely and well organized. Very Inexpensive. Only $103 for private van.”

“We really enjoyed our visit to Isla Mujeres. The crew on our catamaran was very friendly and accommodating. There were a lot of other people snorkeling at the same time as us but the crew made sure we were all doing ok. The lunch was nothing special but it was fine and there were plenty of drinks available throughout the trip. We really enjoyed the downtown area of Isla Mujeres.”

“Our pickup was on time and the tour was great. Our tour guide did a great job making sure everyone had ample time to swim with the whale sharks. There were many whale sharks to swim with and even stopped by a reef on the way back for extra snorkeling time. Lunch was delicious as well. Would recommend.”

“Myself and my partner did this trip and I would highly recommend it. The guide were informative and we weren’t rushed. It was a lot of fun too”

“So fun!! Clean boat, great service plenty of time to go out and explore although more time would of been nice but wonderful and fun trip!!”

“This experience was so much more than we could have ever asked for, and we admittedly had high expectations. Willy was so kind and funny, and Fernando was so helpful and friendly! Both gentlemen blew the bachelorette out of the water, no pun intended!!”

“The tour was exceptional! The crew was fun, courteous and helpful. The boat was clean, safe and in great shape. There was plenty of room on the boat, not crowded at all with plenty of drinks and snacks. All the stops were fun and well timed. I took the tour with my spouse and four children (ages 16, 12, 9 & 8) all were able to snorkel and participate in the activities. I highly recommend this tour!”

“I had a medical issue when I was on the trip. The staff did everything they could to help me. They spoke English which was helpful.”

“Kevin and Diego were amazing guides/captains. We had a fabulous day exploring the reefs with a small group of people. Thank you”